The room was dated but clean functional including providing coffee/tea making facilities. On arrival to my pleasant surprise we were guided on parking our car right outside the hotel for free and promptly assisted with our bags and afforded a rapid check in. I needed to write to the hotel prior to arrival and their responses were prompt and very helpful - a good start. Sure the area isn't very grand, the hotel is favoured by bus tour company's, the hotel is old and needing a makeover and rooms small however our experience was all positive especially given the competitive room rate. The hotel proved a pleasant surprise from beginning to end. Regards Guest Relation OfficeĪfter reading the consistently negative reviews on this hotel, our expectations were obviously modest. We would like also to inform you that in order to offer a new and elegant product, the hotel is involved in a renovation plan that includes a lot of rooms, our Malibran bar and most of our common areas, so If you will be back in Milan we hope you will chose the "new" Four Points By Sheraton Hotel one more time. Thanks also for your positive comment regarding our breakfast usually appreciated from most of our guest. We work hardly to make every guest feel special. It was nice to read that the staff exceeded your expectations. This area is in effect interested by a big renovation work for Expo 2015, a lot of skyscrapers were built and old buildings are under reconstruction and maybe the route to arrive at the hotel can be a bit more articulate. As you have indicated the Four Points Milan is well located, near the Central Station 4/5 minutes walking. Dear RobertTheRed, It’s a real pleasure to read your review, the impressions of our guests are very important for us in order to improve our quality standards.
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